Terms of service

TERMS OF SERVICE – MANTRA HOME COLOMBIA

OVERVIEW

Welcome to MANTRA HOME COLOMBIA! The terms “we,” “us,” and “our” refer to MANTRA HOME COLOMBIA. MANTRA HOME COLOMBIA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). MANTRA HOME COLOMBIA is powered by Shopify, which enables us to provide the Services.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they contain important information about your legal rights and cover matters such as warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online store. However, product colors or appearance may differ from what you see on your screen due to your device and its settings.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match its presentation in our online stores.

All product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. MANTRA HOME COLOMBIA reserves the right to accept or reject your order for any reason, at its sole discretion. Your order is not accepted until MANTRA HOME COLOMBIA confirms acceptance. We must receive and process your payment before accepting your order.

Please review your order carefully before purchasing, as we may be unable to accommodate a cancellation request after an order has been accepted. If we reject, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided when the order was placed.

Returns or exchanges are permitted only in accordance with our Refund Policy.

You represent and warrant that your purchase is for personal or household use and not for resale or commercial export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be stated in your emailed order confirmation. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs duties, or import charges.

Prices in our online stores may differ from those offered in physical stores or online or other stores operated by third parties. We may occasionally offer promotions governed by terms that differ from these Terms. If a promotion’s terms conflict with these Terms, the promotion’s terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is true, accurate, and complete; (ii) you are authorized to use that card for the purchase; (iii) your card issuer will honor the charges you incur; and (iv) you will pay the charges at the published prices, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs procedures, or events beyond our control. Once we transfer products to the carrier, title and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement, are owned by MANTRA HOME COLOMBIA, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright, or other intellectual property belonging to MANTRA HOME COLOMBIA, Shopify, or any third party. Unauthorized use may violate federal and state intellectual property laws. All rights not expressly granted are reserved by MANTRA HOME COLOMBIA.

MANTRA HOME COLOMBIA’s names, logos, product and service names, designs, and slogans are trademarks of MANTRA HOME COLOMBIA, its affiliates, or licensors and may not be used without prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other such marks appearing in the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools as part of the Services. We do not monitor these tools and have no control over or input into them.

You acknowledge and agree that access is provided “as is” and “as available,” without warranties, representations, conditions, or endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Your use of these tools is entirely at your own risk and discretion. You should ensure that you understand and approve the terms under which the relevant third-party providers supply them.

We may offer new features, tools, or resources through the Services in the future. These will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you leave the Services to access them, you do so at your own risk.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content on them. Review third-party policies and practices carefully before entering into a transaction. Complaints, claims, concerns, or questions about third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

MANTRA HOME COLOMBIA is powered by Shopify, which enables us to provide the Services. However, any sale or purchase in our store is made directly with MANTRA HOME COLOMBIA.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and MANTRA HOME COLOMBIA, including injury, damage, or loss resulting from purchases of products and services.

You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with MANTRA HOME COLOMBIA.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify and third parties that may be located outside your country of residence to provide the Services.

Please review our Privacy Policy for more information about how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial purposes.

We may use this license to operate, provide, evaluate, improve, optimize, and promote the Services and to fulfill our obligations and exercise our rights under these Terms.

You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting it; and (iii) your Feedback complies with these Terms.

We have no obligation to keep Feedback confidential, pay compensation for it, or respond to it.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, at our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or infringes any party’s intellectual property rights or these Terms.

You agree that your Feedback will not infringe third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. It must not contain unlawful, abusive, obscene, or defamatory material, viruses, or malware that could affect the Services or related websites.

You may not use a false email address, impersonate another person, or mislead us or third parties about the origin of Feedback. You are solely responsible for your Feedback and its accuracy. We assume no liability for Feedback posted by you or third parties.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Information in the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions, change or update information, or cancel orders if information is inaccurate, at any time without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not directly or indirectly access or use them:

(a) For unlawful or malicious purposes;

(b) To violate international, federal, provincial, state, or local laws, regulations, rules, or ordinances;

(c) To infringe our intellectual property rights or those of others;

(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise injure our employees or other persons;

(e) To transmit false or misleading information;

(f) To send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms;

(g) To transmit or procure advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations;

(h) To impersonate or attempt to impersonate another person or entity; or

(i) To engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that we determine may harm MANTRA HOME COLOMBIA, Shopify, or users, or expose them to liability.

You also agree not to:

(a) Upload or transmit viruses or malicious code that could affect the functionality or operation of the Services;

(b) Reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services;

(c) Collect or track others’ personal information;

(d) Spam, phish, pharm, or engage in pretexting through the Services;

(e) Use robots, spiders, scraping tools, data-gathering or extraction tools, automated devices or processes, artificial intelligence tools such as agentic AI, or automated or manual means to access the Services; or

(f) Interfere with or circumvent security or authorization features, robots exclusion headers, or other measures used to restrict access.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated these Terms.

SECTION 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause an Agent to access, use, or interact with any Service. “Agent” means software or a service that performs autonomous or semi-autonomous actions on behalf of or at the direction of a person or entity and may operate on that person’s behalf or device without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict compliance with Section 14.4 at all times. No Agent may access, use, or interact with the Services if we have requested that it refrain from doing so.

14.3 We may limit, including through technical measures, whether and how Agents access, use, or interact with the Services.

14.4 Agents must:

(i) Identify every HTTP/HTTPS request as originating from an Agent and disclose the Agent’s name by including “Agent/[agent name]” in the request’s user-agent field;

(ii) Not conceal or create confusion about Agent access, use, or interaction, including by mimicking human behavior or interaction patterns, or completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use;

(iii) Respond truthfully to questions or instructions intended to determine whether interactions originate from a human or computer; and

(iv) Not circumvent or otherwise avoid measures intended to block, limit, modify, or control whether or how Agents access, use, or interact with the Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to all or part of the Services at our sole discretion, at any time without notice. You remain responsible for all amounts owed up to and including the termination date.

The following provisions survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information presented in or through the Services is provided for general information purposes only. We do not warrant its accuracy, completeness, or usefulness. Any reliance on it is strictly at your own risk. We disclaim liability arising from reliance on these materials by you, other visitors, or anyone informed of their content.

UNLESS EXPRESSLY STATED BY MANTRA HOME COLOMBIA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, MANTRA HOME COLOMBIA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR INJURY, LOSS, CLAIMS, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS INCLUDES LOST PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THEM.

THIS LIMITATION ALSO APPLIES TO OTHER CLAIMS RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING ERRORS OR OMISSIONS IN CONTENT, OR LOSS OR DAMAGE RESULTING FROM USING THE SERVICES OR CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THEM, EVEN IF ADVISED OF THE POSSIBILITY.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MANTRA HOME COLOMBIA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including attorneys’ fees, payable to third parties arising from:

(1) Your breach of these Terms or documents incorporated by reference;

(2) Your violation of laws or third-party rights; or

(3) Your access to and use of the Services.

We will notify you of an indemnifiable claim. Failure to provide prompt notice will not relieve your obligations unless you are materially prejudiced.

We may control the defense and settlement at your expense, including selecting counsel, but will not settle claims imposing non-monetary obligations on you without your consent, which will not be unreasonably withheld. You will cooperate in defending indemnified claims, including providing relevant documents.

SECTION 19 – SEVERABILITY

If a provision of these Terms is determined to be unlawful, void, or unenforceable, it will remain enforceable to the fullest extent permitted by applicable law. The unenforceable portion will be deemed severed, without affecting the validity or enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of it.

These Terms and any policies or operating rules we publish on this site or regarding the Services constitute the entire agreement and understanding between you and us. They govern your use of the Services and supersede prior or contemporaneous agreements, communications, and proposals, whether oral or written, including previous versions of these Terms.

Ambiguities in interpreting these Terms will not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, or assign this agreement or your rights or obligations under these Terms without our prior written consent. Any attempt to do so will be void.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements under which we provide Services will be governed and construed in accordance with the federal and state or territorial courts of the jurisdiction where MANTRA HOME COLOMBIA is headquartered. You and MANTRA HOME COLOMBIA consent to the jurisdiction and personal venue of those courts.

SECTION 23 – HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THESE TERMS

You may review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. You are responsible for checking the website periodically.

We will notify you of material changes as required by applicable law. Changes will take effect on the date specified in the notice. Continued use of or access to the Services after changes are published constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms should be sent to contactenos@mantrahomecolombia.com.

MANTRA HOME COLOMBIA
Bucaramanga, Santander, Colombia
Email: contactenos@mantrahomecolombia.com

ADDITIONAL TERMS – MANTRA HOME COLOMBIA

By visiting our website and purchasing our home décor items, you accept our terms and conditions. We reserve the right to change product prices at any time without prior notice. The colors and finishes of decorative pieces shown in photographs may vary slightly due to lighting or your device’s screen. Reproducing or copying our designs without prior authorization is prohibited. For questions, contact us through our official support channel.