Refund policy
REFUND AND RETURN POLICY – MANTRA HOME COLOMBIA
At Mantra Home Colombia, we strive to ensure that your decorative pieces arrive in perfect condition. The following policy applies to international purchases.
- INTERNATIONAL SHIPPING (Final Sales)
Change-of-mind returns and exchanges: Due to the high logistical costs of exporting, we do not accept returns or exchanges if you change your mind, if the product does not match your décor, or if its size is not what you expected. All sales outside Colombia are final. Please carefully review product measurements and descriptions before purchasing.
Shipping damage: If your item arrives broken or damaged by the international carrier (FedEx/DHL), you have 48 hours after delivery to report it to contactenos@mantrahomecolombia.com. Please include photos of both the box and the product so we can arrange a replacement or a full refund.
Unpaid customs duties: If a package is returned because the international buyer did not pay the customs duties required by their country, no refund will be issued.
- GENERAL EXCEPTIONS
No exchanges or refunds are offered for personalized products, made-to-measure items, or products purchased from the sale or clearance section.⠋